
Next Generation 911 (NG-911)
AT A GLANCE
PFN provides mission-critical NG-911 services, ensuring reliable, high-performance connectivity for public safety agencies. With our redundant, low-latency fiber optic network, we deliver the stability and performance required for emergency services.
Mission-Critical: Designed for the highest level of reliability and uptime.
Low Latency: Essential for real-time communications in emergency response situations.
Regulatory Expertise: We understand the regulatory requirements and can help implement solutions that comply with the latest standards.
NG-911 OVERVIEW
PFN’s Next Generation 911 (NG-911) solutions are designed to ensure emergency services remain operational, secure, and highly reliable. NG-911 modernizes emergency communications, integrating multimedia technologies such as texts, videos, and data feeds to enhance situational awareness for emergency responders. Given the mission-critical nature of these services, PFN’s fiber-optic network is specifically built to meet the stringent requirements of NG-911, offering low-latency, high-availability connections to public safety agencies.
WHY NG-911 MATTERS
NG-911 helps emergency response teams receive more accurate, real-time information, improving response times and ultimately saving lives. However, to meet the demands of NG-911, systems require ultra-reliable, low-latency connectivity. PFN’s fiber-optic infrastructure is built to deliver on these needs—ensuring that emergency response systems are always up and running.
Mission-Critical Reliability
PFN’s fully redundant, fiber-optic network ensures that emergency communications remain operational, even during network failures.
Secure & Compliant
With a deep understanding of the regulatory environment surrounding emergency services, PFN ensures that all NG-911 services comply with federal and state regulations, providing a secure, legally compliant solution.
Low-Latency Connectivity
Our fiber-optic infrastructure guarantees the low-latency connections required for real-time data exchange between emergency dispatchers and responders.
Scalable Solutions
As demand for emergency services grows, PFN’s NG-911 solutions scale seamlessly to accommodate increased traffic and ensure that critical data is delivered with no interruptions.
Our Commitment to Public Safety
PFN’s vision is to ensure that every public safety agency, from local fire departments to national emergency response systems, has access to the very best connection available. By providing the reliable, high-performance infrastructure needed to power NG-911, we help improve emergency response and enhance the safety and security of communities.

NG-911 in Michigan
PFN is the sole provider of Next Generation 911 (NG-911) services in Michigan, currently serving 82 of the state's 83 counties. NG-911 will soon be rolled out in Macomb County, expanding coverage to the entire state. This comprehensive network ensures that emergency response teams across Michigan have access to the reliable, real-time data needed to improve response times and save lives.